Privacy Policy

1. Who we are

Pawnest Living ("we", "us", "our") operates the website pawnestliving.com and is responsible for your personal data. We are based in Madrid, Spain, and comply with the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD).

Contact: hello@pawnestliving.com

2. What data we collect

We collect information you provide directly:

• Order information: name, email, shipping address, payment details (processed by Shopify Payments — we never store card numbers)
• Account information: email address when you subscribe to our newsletter or use a discount code
• Communication: emails you send us

We collect information automatically:

• Usage data: pages visited, time on site, referring URL
• Device data: browser type, operating system, screen size
• Cookies: essential cookies for cart functionality and optional analytics cookies (see Section 6)

3. How we use your data

• To fulfill and ship your orders
• To send order confirmation and shipping updates
• To send marketing emails (only if you opted in — you can unsubscribe anytime)
• To improve our website and products
• To comply with legal obligations

4. Legal basis for processing (GDPR)

• Contract: processing your order and delivering products
• Consent: marketing emails and optional cookies
• Legitimate interest: improving our website, fraud prevention
• Legal obligation: tax records, consumer protection

5. Who we share data with

We share data only with service providers necessary to operate our business:

• Shopify: e-commerce platform (order processing, payments)
• Shipping carriers: to deliver your orders
• Email provider: to send transactional and marketing emails

We never sell your personal data to third parties.

6. Cookies

Essential cookies: required for the shopping cart and checkout to function. These cannot be disabled.

Analytics cookies: help us understand how visitors use our site. You can opt out at any time.

7. Your rights (GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Spanish DPA (AEPD)

To exercise any of these rights, contact us at hello@pawnestliving.com.

8. Data retention

We keep order data for the period required by Spanish tax law (5 years). Marketing data is kept until you unsubscribe. We delete data that is no longer needed.

9. International transfers

Some of our service providers operate outside the EU/EEA. We ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions) as required by GDPR.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect changes. Continued use of our website constitutes acceptance of the updated policy.